Service Request Management

 

 

 

Deliver outstanding service and reap the rewards!

Provide your homeowners with a modern, easy to use, cloud based, self-service portal. Give them access to information they need – anytime, anywhere. This application is a project specific, collected and audited service request portal for all Warranty and Customer Service requests.

 

Make service simple

Make it easy for your homeowners to get the service and information they need, with a comprehensive and simple to use self-service portal. Keep them informed with useful knowledge, important updates and access to key services customized to their requests. Reduce your support staff workload and maximize process efficiency, with configurable and automated service request workflows.

Great service anywhere

Give your homeowners amazing customer experience on the move, with a dedicated self-service app for mobile and tablet devices. With the freedom and flexibility to connect from anywhere, you can provide easy access to knowledge, key support services and technology resources, all tailored to their needs.

All the reporting you need

You can find all the information you need from a single, centralized online platform, regardless of the type of request or the customer/community that provides it. You can analyze performance at a high level or track the status of a single request at any time. Create reports tailored by lot, community, division, or global.

Builder Benefits

  • Achieve operational efficiency and high performance levels by automating your workflow and streamlining your fulfillment and approval processes.
  • Reduce costs with process automation.
  • Dramatically improve speed of request fulfillment.
  • Real-time audit trail
  • Risk Mitigation
  • Vendor performance tracking
  • Enterprise Reporting
  • Enhanced brand
  • A great tool to add to the Home Experience personal website

Home Buyer Benefits

  • Easy to use self service portal
  • Service and warranty process visibility
  • Email verifications
  • 24/7 access
  • Upload pictures and documents
 

Work with an expert consultant to make a program to fit you!